Terms & Conditions


1%, 10 days, net 30 days. Monthly statements are provided.


All prices are subject to change without notice. Any firm price or special conditions must be approved in writing prior to shipment. 


Orders for any item in this catalog may be canceled or changed by the customer, subject to written approval and subject to a service charge. 


Samples are subject to change and are not returnable without written approval. 


We must be notified within ten (10) days of receipt of shipment if any shortage is experienced.


Concealed damage can occur in handling by carriers. This damaged is recoverable by you from the carrier upon presentation of a proper claim. If you find damage upon opening the shipment, call the delivering carrier and ask for an inspection of concealed damage. An inspector will be sent and will furnish proper forms for your claim. Do not return Hickory Hardware damaged merchandise to parent company Belwith Keeler Decor Solutions. The shipping carrier is responsible for the shipment when it is picked up from our facilities. If merchandise is returned to us, you may be unable to file a claim. 


Hickory Hardware will promptly rectify any defects or errors for which it is responsible. With regards to buyer’s remorse, approval for return of these goods must be requested and a RETURN GOODS AUTHORIZATION (RGA) number affixed to the return PRIOR to credit being issued. Any merchandise sent to Belwith without the proper RGA number will not be accepted and will be promptly returned to the sender. Any returns requested for reasons other than defects or errors will be credited, less a handling charge of 25% of the invoiced price or a minimum of $10.00. Merchandise held over 30 days from date of shipment without an RGA request will NOT be accepted. Any merchandise returned to Hickory Hardware must be in resalable condition. All returns are subject to Hickory Hardware inspection for this purpose. Displays and display items are not returnable for credit. No merchandise will be accepted without an authorization number, as issued by Hickory Hardware . All freight costs for returned merchandise must be paid by the sender.


Hickory Hardware brand products, under Belwith Keeler Decor Solutions, are original art, as well as logos, catalogs, displays, web sites, and photography, and as such they are protected by trademark and copyright law. Belwith Keeler Decor Solutions protects intellectual property through both Design Patents and Copyrights. It is Belwith Keeler Decor Solutions corporate policy to prosecute violators of its intellectual property rights in the most aggressive manner under the full extent of United States and international laws.


Hickory Hardware branded products are manufactured to provide quality which you can count on with normal use and wear. If you are not completely satisfied with this product, please return it for replacement to the place of purchase or to Belwith Keeler Decor Solutions. Belwith Keeler Decor Solutions is NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. This guarantee is in lieu of any other warranties expressed or implied, including any implied warranty of merchantability or fitness.

For more information, please contact:

Customer Service - Belwith Keeler Decor Solutions
3100 Broadway Ave SW
Grandville, MI 49418
1-616-247-4000 (if calling from outside the USA)