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We strive to make your experiences with the Belwith team, the products, and everything we touch be exceptional. The policies and procedures below are established in an effort to ensure we are supporting you and your customers every step of the way. If you have an idea or a need to make things easier, let us know! We are here for you and your customers, always.


PRODUCT ORDERS

To submit an order, please use one of the following methods: e-Mail, fax, or mail. We do not accept orders over the phone to ensure we get it right the first time!
If you have not yet opened an account or become an official Hickory Hardware dealer, please contact Customer Service (custservice@belwith.com) and someone will be able to assist you within 24 hours during the week.
Please include a PO# or Job Name for your order Account numbers are also helpful on an order if possible. The part number should include the FINISH as well to ensure accuracy.
E-Mail: Please submit to Belwith.orders@belwith.com
FAX: 1 800 858 2119
MAIL: Belwith Products
3100 Broadway
Grandville, MI 49418


CUSTOMER SERVICE

Belwith Products’ dedicated customer service team is scheduled to fit your hours. We have specialists for every part of the country who can be reached when you need them.
HOURS: 8:00AM – 7:00PM Eastern Standard Time
PHONE: 1 800 235-9484
E-MAIL: custservice@belwith.com


WEBSITES

hickoryhardware.com
A great resource for the entire product line, images, literature and more. There is a dealer locator as well. If you don’t see your location please contact customer service at:
custservice@belwith.com


MINIMUM ORDER REQUIREMENTS

Belwith Products does not have a minimum order size. Need a sample of one item? Try our easy to order sample program. For the cost of shipping and handling, $5.00, you can receive a sample to try with your customer, up to three different samples can be ordered, and some exclusions apply. More details are available on page 68 and on the website at hickoryhardware.com.


TERMS & PAYMENT OPTIONS

Your business is important to us. Please speak with your sales manager to ensure your terms and payments options meet your needs and are within the Belwith Products standard guidelines.
Not interested in terms? Additional payment options are Visa, MasterCard, American Express, Discover, and C.O.D. in the United States.


PRICES

All prices are subject to change without notice. Any special pricing must be approved in writing.


SALES TAX

Sales tax will be charged unless a resale certificate is provided for each state a company operates within.


CANCELLATIONS

Orders for any item in this catalog may be cancelled or changed, subject to written approval and may be subject to a service charge.


SHORTAGES

We must be notified within ten (10) days of receipt of shipment if any shortage is experienced.


DAMAGED MERCHANDISE

Concealed damage can occur in handling by carriers. This damage is recoverable by you from the carrier upon presentation of a proper claim. If you find damaged merchandise upon unpacking the shipment, please call the delivering carrier and ask for an inspection of concealed damage. An inspector will be sent and will provide the proper forms for your claim. Do not return damaged merchandise to Belwith Products. The carrier is responsible for the shipment when it is picked up from our facilities. If merchandise is returned to us, you may be unable to file a claim.


RETURNS

If an order was correctly filled by Belwith Products and the customer is choosing to return it, the customer will incur a 20% restocking fee for processing the return including repackaging, processing, and restocking. Please list the order number from the original order, the item part number and quantity, and the reason for the return.
If the return is due to a Hickory Hardware error, please call Customer Service to obtain an RGA number and call tag for us to pay for the return freight. Please specify your order number from the original order when requesting an RGA number. Please write RGA and RETURN on the exterior of the box, for us to process the package quickly.
Returns must be packed properly to prevent damage and must be returned in saleable condition. Returns must be processed within 60 days of our invoice date.


SHIPPING/FLAT RATE FREIGHT

Orders $250 and under are shipped with a $10.00 Flat Rate
Orders $250.01 and over are shipped with a $20.00 Flat Rate
All orders are FOB Belwith Products warehouse. Orders are normally processed and shipped within a 24 hour period.
Belwith Products ships via FedEx ground. Expedited services are available, please call customer service for a quote when placing your urgent orders. Belwith Products can accommodate drop ship and international orders.


INTELLECTUAL PROPERTY

Hickory Hardware branded decorative designs, under Belwith Products, LLC, are original art, as well as logos, catalogs, displays, websites, and photography, and as such they are protected by trademark and common law. Belwith Products protects intellectual property through both Design Patents and Copyrights. It is Belwith’s corporate policy to prosecute violators of its intellectual property rights in the most aggressive manner under the full extent of United States and international laws.


SAMPLE PROGRAM

How it Works: Did you find a knob or pull you like but wanted to visualize it with other elements of your project? Use our sample program to test the hardware to see if the design and finish fits well with your project.
Simply visit hickoryhardware.com for the steps to sampling outlined below.
BROWSE Browse our selection of over 3000 items of knobs and pulls. Choose up to 3 knobs or pulls that are 160mm or less in overall length.
SELECT If you know what you would like and are placing an order please write SAMPLE ORDER on the form. To order online at hickoryhardware.com, simply choose your knob or pull and select “request a sample” on the product page to add up to 3 different samples to your shopping cart, and we’ll ship them to you for $5 per item.
TEST Test your hardware samples with your mood boards or cabinet finish to find the perfect design. Choose the finish that you love.
BUY IT Once you decide on the perfect style and finish that compliments your project, you can find a store near you using the store locator on hickoryhardware.com or place an order on the website.
*Limitations - You can choose the same knob or pull as long as they are different finishes. - If you would like to compare finishes on oversized pulls (pulls larger than 7”), try out knobs in that finish to compare. - Limit 1 try-at-home order per household, per year.
Questions? E-mail custserv@belwith.com


COMMERCIAL PROJECTS

Are you working on a commercial or hospitality project? Belwith Products works with authorized dealers to assist in bid and project quotations for commercial projects. Not sure who to work with? Simply e-mail customer service and we will get you started with the information and dealer to enable a quick and easy process to obtain a quote. To qualify for a commercial or hospitality project, the minimum quantity is 200 pieces or more for decorative hardware. This may be achieved via multiple styles, sizes, or finishes. This does not apply to stocking orders.


VIGNETTES

Belwith Products wants to be in your showroom and support your sales growth. To take advantage of our Showroom Vignette Display Discount, please send in your order to custservice@belwith.com and write “Showroom Display” boldly on the order. Belwith Products reserves the right to limit Showroom Display orders. We appreciate being considered for display on your vignettes!


WARRANTY

Subject to the terms and conditions of this warranty, Belwith Products, LLC. (“Company”) extends a limited lifetime warranty to the original consumer user (“Original User”) of Hickory Hardware product (“Product”) against defects in material and workmanship, as long as the Original User purchased the products from an authorized dealer or distributor of Belwith Products. This warranty only applies to the Original User of the Products. This warranty is not transferrable.
Original User
The Original User will return the defective Product to the Company, free and clear of all liens and encumbrances, including shipping prepaid, accompanied by a statement of defects and proof of purchase.
What Belwith Products will do
Upon return of the defective Product to Belwith Products, Belwith Products sole obligation, at its option, is to either repair or replace the Product, or refund the original purchase price in exchange for the Product.
The company makes no other warranty other than as expressly stated herein, and all implied warranties, including any warranty of merchantability or fitness for a particular purpose, are hereby excluded. The company’s maximum liability hereunder is limited to the purchase price of the product. In no event shall the company be liable for any consequential, indirect, incidental or special and/or punitive damages of any nature arising from the sale or use of the product, whether based on contract, warranty, tort, strict liability, patent infringement, or otherwise, even if advised of the possibility of such damages.
Some local laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives specific legal rights and a buyer may also have other rights which may vary from state to state.
What is not covered
The following costs, expenses and damages are not covered by the provisions of this limited warranty: (i) labor costs including, but not limited to, such costs as the removal and reinstallation of product; and (ii) shipping and freight expenses required to return product to belwith products.
The provisions of this warranty do not apply to products: (i) used in commercial applications; (ii) used in common area applications; (iii) used for purposes for which they are not designed or intended; (iv) which have been subjected to alteration, abuse, misuse, negligence or accident; (v) which have been improperly stored, installed, maintained or operated; (vi) which have been used in violation of written instructions provided by belwith products; (vii) which have been subjected to improper temperature, humidity or other environmental conditions; or (viii) which, based on belwith products examination, do not disclose to belwith products satisfaction non­conformance to the warranty. Additionally, this warranty does not cover scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals.


WARRANTY CLAIMS

For warranty service and shipping instructions contact customer service at custservice@belwith.com.
Belwith Products 3100 Broadway Ave. SW Grandville, MI 49418

IMAP POLICY

Belwith Products, LLC, is committed to being the best in class and best in brand. To this end we have established an IMAP policy limiting the discounted end sales prices of any product under the Hickory Hardware brand to 20% off MSRP. For a full disclosure of this policy and our action plans to stop violators, ensure policy enforcement and manage spotting the violators, please e-mail custservice@belwith.com for the complete policy.


IMAGES CREATIVE ASSETS & DATA PACK

Dealer use of the Belwith Products and respective brand trademarks in connection with the sale of our products is permitted with prior approval and must include notices and legends as identified on asset packages. All use of the trademarks inures to the benefit of Belwith Products.
To request images for web or print usage and/or information about data packs, please e-mail Customer Service at: custservice@belwith.com or call 1-800 235-9484.