Identifiable Information We Collect
There are many features on this Web site for which no registration is required. However, if you are interested in obtaining information, products or services from Hickory Hardware, or in participating in certain activities on this Web site (or requesting more information from a Hickory Hardware representative), you may need to provide us with information about yourself. In addition, we may combine personally identifiable information that you have provided to us with other information that is publicly available or that we receive from other reputable sources.
Other Information Collected Through Technology
In addition to information you choose to provide to us, we also collect non-personally identifiable information through technology to make our site more interesting and useful to you. For instance, when you come to our site, we collect your Internet Protocol (“IP”) address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet service provider). Standing alone, your IP address is not personally identifiable. At times, we also use IP addresses to collect information regarding the frequency with which our visitors visit various parts of our sites. We may combine this information with personally identifiable information that you have provided to us and/or with other information that is publicly available or that we receive from other reputable sources in order to make our Web site and communications more targeted to your interests.
Hickory Hardware may use your personally identifiable information to deliver the products and services that you request, enhance your experience on our site, provide you with informational and/or promotional materials that you might find interesting, and for internal business analysis and other business purposes consistent with this policy. These uses may generally be categorized as relationship maintenance uses and promotional uses. We describe these uses in more detail below.
Relationship Maintenance Uses
Hickory Hardware uses your personally identifiable information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience on our Web site. Collectively, we refer to these types of uses as “Relationship Maintenance Uses,” and they include all of the ways in which we use your personally identifiable information to maintain and manage our relationship with you that do not involve sending promotional materials.
Examples of Relationship Maintenance Uses include, but are not limited to:
- Processing and tracking your membership
- Processing and tracking your product orders & quotations
- Providing the services you request
- Contacting you about the status of an order
- Sending you surveys
- Sending you other administrative communications
- Making changes to Web-based features
Hickory Hardware may also use your personally identifiable information to provide you with promotional information about activities, services and products offered by us or selected third parties, including promotional material that you have requested. We strive to select trustworthy, reputable companies who offer high quality products or services of interest to you.
Examples of promotional uses include, but are not limited to:
- Providing you with promotional materials about Hickory Hardware products and services
- Providing you with e-mail newsletters
- Hickory Hardware may provide you with promotional materials by postal mail, e-mail, telephone or other means. You may opt out of receiving promotional communications from us by mail, e-mail and/or telephone by calling orwriting to us at the address below.
INFORMATION SHARING AND DISCLOSURE
We take very seriously our responsibility to maintain your privacy with respect to your personally identifiable information. We will therefore share that information only with the following entities, and only in the manner described below.
Legal Purposes; Business Transactions
Aggregate Information (non-personally identifiable)
Hickory Hardware may share with third parties aggregated information about you and other visitors to our Web site. When we do this, however, we make any personally identifiable information non-personally identifiable by combining it with information about other individuals or by removing characteristics that make the information personally identifiable to you. We share this information in order to improve our Web site and develop content and services that we hope will be of interest to you.
We understand the importance of protecting our customers’ privacy, and we therefore provide you with the opportunity to opt-out of having your personally identifiable information used or disclosed for certain purposes. Receiving promotional communications from Hickory Hardware, is optional. If you do not wish to receive promotional communications from First Watch Security, please call or write to us at the address below.
You may also use this address and phone number to request us to update or change any of your personally identifiable information.
Because we plan our communications in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.
LINKS TO OTHER SITES
We may provide links on our Web site to other sites. These sites operate independently of Hickory Hardware and have established their own privacy and security policies. We encourage you to be aware when you leave our site and to read these policies at any site you visit.
The security and confidentiality of your information is extremely important to us, and we take a number of steps to safeguard any personally identifiable information or credit card information that you provide to us. We use data encryption technology to help protect against loss, misuse or alteration of your personal information. However, no method of transmitting or storing electronic data is ever completely secure, and therefore we cannot warrant or guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this policy.
PERSONALLY IDENTIFIABLE INFORMATION CONTAINED IN USER CONTENT
Some sections of our Web site may allow users to post or transmit messages, comments, screen names, computer files and other materials. Hickory Hardware does not monitor such transmissions, and therefore cannot be responsible for any personally identifiable information or other information that may be contained in such transmissions.
A Division of Belwith Products, LLC
3100 Broadway SW
Grandville, MI 49418